At Zania Ports, we are committed to ensuring your satisfaction with every purchase. If you are not completely satisfied with your order, please review our return and refund policy below.
1. Eligibility for Returns
- You may return any unused item within 7 days of the delivery date.
- Items must be returned in their original condition, unused, unwashed, and with all original packaging and tags intact.
- Proof of purchase (such as an order confirmation or receipt) is required for all returns.
2. Non-Returnable Items
The following items are not eligible for return:
- Products that have been used or damaged after delivery.
- Items returned after 7 days of delivery.
- Custom or personalized items (if applicable).
3. Return Process
To initiate a return:
- Contact us at [email protected] within 7 days of receiving your item.
- Provide your order number, reason for return, and any supporting photos if applicable.
- Once approved, we will provide you with return instructions and the return address.
Note: Return shipping costs are the responsibility of the customer unless the item was defective or incorrect upon delivery.
4. Refund Process
- Once we receive and inspect the returned item, we will notify you of the status.
- Please allow up to 5–7 business days after receiving the return for processing.
5. Damaged or Incorrect Items
If you receive a damaged or incorrect item:
- Contact us at [email protected] within 48 hours of delivery.
- Include a photo of the product and packaging for verification.
- We will arrange a replacement or full refund at no extra cost.
6. Contact Us
For any return or refund inquiries, please contact:
We’re here to help and ensure your travel experience with Zania Ports is smooth from start to finish.